The Innovator-Founder Dilemma

Ozzie had spent his entire life becoming an expert in his field and in the process built his company to nearly 100 employees. Now he is stuck.  Ten years ago Victor started his technology company with a few college friends working together in his dorm room and now it has grown to 65 employees.   He…

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Personal Authority Begins Inside

“All Michele does is whine how she can’t get the job done.  She doesn’t have time, or she doesn’t have the budget to get the right staff. She isn’t catching the details, so I have to work late to review everything she does.  Why can’t she just have a good work ethic like me?. This isn’t…

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Effectiveness or Impotence

Effective or impotent

“I don’t know why things don’t get done”   Have you ever heard that before?   In this case, it was the lament from the CEO of a professional services company. He was frustrated that his company was stuck and not getting the strategic initiatives completed. The irony is that his team is really busy…

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Leading the Unknown

Leading the Unknown

One of the most difficult aspects of leading, is leading the unknown.  I have been completely unprepared for situations multiple times.  Not only are these events out of my control, there are no reference points in my background to lean into.   When hijackers attacked the United States on 9/11, there was nothing in George…

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The Parable of the 3 Stone Cutters

Stone Cutters

A man was walking down a street when he saw 3 stone cutters.  Curious, he asked the first one, “What are you doing?”   “I’m doing this to get a paycheck,” was his response.   Coming upon the second, he asked the same question.   “I am creating the most beautiful stones.  Look at how…

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The Strategy of Creating Customers

Creating Customers

If the purpose of business is to create a customer, a really important question to ask is, “Who is the customer?”  It may seem obvious, but it may not be.   It’s complex because sometimes your primary customer doesn’t pay you anything and you must rely on them to help you create paying customers. Wells…

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A letter to Mark Zuckerburg

Facebook is a service

Dear Mark, With your market cap down about $100 Billion, I thought I’d give you some advice. When you were testifying on Capitol Hill, you made a comment that you might want to think about, “ultimately Facebook is a technology platform that allows people to share content…” You were a technology platform, that is what you…

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Case Study: Renewal of a High Performance Leader

High Performance Leader

EXECUTIVE SUMMARY High performance leaders are essential to every organization.  For a multitude of practical reasons, stress, depletion or even burn-out can take a toll on their abilities.  While cognitive coaching can help manage the activities, it doesn’t address some of the underlying emotional components at the heart of the matter.  These issues may be…

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Voice of the Customer

Customer stories

It is an honor to work with some awesome people.  People that want to make a difference in the lives of others and they want to do something special in their business.  Sometimes, however, the journey to grow your business can be hard and lonely; and it is easy to lose your way. Light BDG…

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A Home for Inclusive Leadership

Client: Greatheart Consulting, Reciprocal Mentoring Lab (RML) Time: Winter 2017-2018 Work: Branding, Logo design, Web design   Who is Greatheart / RML? Greatheart consulting is a diversity and inclusion consultant located in the greater Seattle area.  They specialize in helping businesses grow awareness, build systems, and implement programs to increase retention through diversity and inclusion…

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