Archive for May 2018

“I don’t know why things don’t get done”   Have you ever heard that before?   In this case, it was the lament from the CEO of a professional services company. He was frustrated that his company was stuck and not getting the strategic initiatives completed. The irony is that his team is really busy…

One of the most difficult aspects of leading, is leading the unknown.  I have been completely unprepared for situations multiple times.  Not only are these events out of my control, there are no reference points in my background to lean into.   When hijackers attacked the United States on 9/11, there was nothing in George…

A man was walking down a street when he saw 3 stone cutters.  Curious, he asked the first one, “What are you doing?”   “I’m doing this to get a paycheck,” was his response.   Coming upon the second, he asked the same question.   “I am creating the most beautiful stones.  Look at how…

If the purpose of business is to create a customer, a really important question to ask is, “Who is the customer?”  It may seem obvious, but it may not be.   It’s complex because sometimes your primary customer doesn’t pay you anything and you must rely on them to help you create paying customers. Wells…